SHUSH listening tip 5: Have courage

Don’t be put off by a negative response and, most importantly, don’t feel you have to fill a silence.

Have courage

It can feel really intrusive and counter intuitive to ask someone how they feel. You’ll soon see if someone is uncomfortable and doesn’t want to engage with you at that level.

You will be surprised at how willing people are to listen and how, sometimes, it is exactly what somebody needs to be able to share what is going on their mind.


Being listened to can help people to be brave enough to talk about what is really bothering them, it helps them to feel that they, and what they are going through, matter.

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Have courage with Samaritans SHUSH tips