Based on recent research we have created a course that supports a range of front line staff working within the retail or car parking sectors.
- Identify vulnerable people and situations.
- Measure personal confidence.
- Practice a range of communication techniques that can help to manage people in vulnerable situations.
- Evaluate emotional health and how to respond with empathy.
- Examine a variety of situations with vulnerable people and consider how to manage them.
- Recognise the impact on all involved with vulnerable people.
- Signpost post people for additional support.
Interested in this course?