Staff training

Each year, we deliver training to hundreds of organisations throughout the UK. Our expertise stems from over 60 years' listening and supporting vulnerable people.

To find out more about our Workplace Training options you can download our brochure here.

We offer a range of pricing options for all sectors.

You can find information on our open courses here.

Workplace training

We have been training staff in the UK for the last 15 years in simple and currently deliver the following one-day courses.

Conversations with vulnerable people

For staff who deal with emotionally challenging conversations.

Building resilience and wellbeing

This course will provide your staff with the tools and techniques to improve their resilience in their work or personal life

Managing suicidal conversations

This course is for staff who come into contact with people who have suicidal feelings.

Managing situations with vulnerable people

This is a new course which is being launched in September and is aimed at staff who have to manage vulnerable people face-to-face in public places such as shopping centres, car parks and offices. 

We deliver at client premises and via an open course schedule in London, Brimingham, Bristol and Glasgow.

See the Open Course schedule here.

I want to thank you for the course you delivered to us yesterday. Your style of presentation, ability to empathise and depth of honesty made the experience unique to every single delegate. This taught me so much about myself, and gave me an insight into a deeper understanding of people who behave in a different manner from me.

We deliver to a variety of organisations within the Public, Commercial and Not for Profit sectors, including organisations such as:

  • Local Authorities
  • NHS Trusts and Ambulance services
  • Housing Associations
  • Universities
  • Utilities companies
  • Financial institutions
  • Regulatory bodies
  • Police, Fire and rescue services
  • Transport services

The staff training we have undertaken with Samaritans helped ensure our staff are equipped to engage with customers in a sensitive and compassionate way.
They have also helped our staff to develop the emotional skills to cope with the personal stress of handling such emotive calls on a daily basis.
Phillips & Cohen Associate (UK) Ltd.

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