We have been training staff in the UK for the last 15 years in simple and currently deliver the following one-day courses.
For staff who deal with emotionally challenging conversations.
This course will provide your staff with the tools and techniques to improve their resilience in their work or personal life
This course is for staff who come into contact with people who have suicidal feelings.
This is a new course which is being launched in September and is aimed at staff who have to manage vulnerable people face-to-face in public places such as shopping centres, car parks and offices.
We deliver at client premises and via an open course schedule in London, Brimingham, Bristol and Glasgow.
I want to thank you for the course you delivered to us yesterday. Your style of presentation, ability to empathise and depth of honesty made the experience unique to every single delegate. This taught me so much about myself, and gave me an insight into a deeper understanding of people who behave in a different manner from me.
We deliver to a variety of organisations within the Public, Commercial and Not for Profit sectors, including organisations such as:
- Local Authorities
- NHS Trusts and Ambulance services
- Housing Associations
- Utilities companies
- Financial institutions
- Regulatory bodies
- Police, Fire and rescue services
- Transport services
The staff training we have undertaken with Samaritans helped ensure our staff are equipped to engage with customers in a sensitive and compassionate way.
They have also helped our staff to develop the emotional skills to cope with the personal stress of handling such emotive calls on a daily basis.
Phillips & Cohen Associate (UK) Ltd.