Our Outreach Work in the Community

North West Surrey (Weybridge) Samaritans supports an area of around 90 miles², reaching from Chobham in the South-West as far as Feltham in the North-East corner of our catchment - see the map.

We support our community in many ways. As well as being available by phone, email and face-to-face, we invest a lot of time in outreach to the communities around us. It is the aim of North West Surrey Samaritans to be there for our community in whichever ways they may need us - we can provide information on dealing with suicide; give educational talks about the work and themes of Samaritans, and much more. Read on for more ways in which we serve the community of North West Surrey and how you can get involved.


We strongly believe in giving people of all ages the tools and information to empower themselves to look after their own emotional health. One way in which we do this is by going into schools to let young people know about the service we provide.

This can take the form of an assembly presentation, or we also offer the DEAL (Developing Emotional Awareness and Learning) program to schools. The DEAL program is designed to promote emotional health and wellbeing of young people aged 14–16 years. It aims to challenge the stigma surrounding emotional health problems, to help young people develop healthy coping skills and, finally, it to promote knowledge of sources of support.


Our Outreach team can also arrange a talk at to any organisation that could benefit from being aware of the services we provide. These can helpful, informative events which can resonate with a wide range of people.

In recent years we have given such talks to a wide range of organisations including:

  • Easy Breathing
  • Alzheimer's Society
  • Rotary Clubs
  • Victim Support

​Make an enquiry about Samaritans Outreach at an organisation in North West Surrey.


Feltham Young Offenders Institution (FYOI) is part of our community and a hugely important part of our work. At North West Surrey Samaritans our Prison Team is made up of 5 volunteers. They support the young adults (18-21) of FYOI in various ways, primarily through delivering the Prison Listener Scheme

The Listener Scheme is a peer support scheme whereby selected prisoners are trained and supported by Samaritans to listen, in complete confidence, to their fellow prisoners in times of despair and stress.

“Prisoners are six times more likely to take their lives than an average person in the UK.”

Ministry of Justice website and the Samaritans Information Resource Pack (Samaritans 2010)

Young Offenders are trained by the Team, twice a year, to become Listeners. A Listener undergoes similar training to a Samaritan, which has been tailored to their environment. Inmates also have the option of talking to Samaritans by means of dedicated telephones, which are available on all wings.

Nearly every prison in England, Scotland and Wales now has a Listener scheme with well over 1,200 active Listeners. There are an increasing number of Listener schemes in Northern Ireland and the Republic of Ireland.

Read more about Samaritans and Prisons.

Network Rail

Since 2010 Samaritans have been working in partnership with Network Rail on the ‘Reducing suicides on the railways’ project on behalf of the rail industry. This is an innovative, award-winning and worthwhile partnership which has now been extended for a further five years.  


Our Outreach team takes part in various events in and around North West Surrey to promote awareness of Samaritans and the services we provide. In the past 12 months our Outreach teams have taken part in various fetes / fairs in:

  • Shepperton
  • Oatlands
  • Ripley
  • Chertsey

​We have other events that we plan to attend in the future, and hope to add to this list and attend as many as possible in and around North West Surrey region.

Find out about hosting North West Surrey Samaritans at your event.

Special Projects

Last year we ran a mobile outreach project entitled “Talk to us" to raise awareness of our services in the community. This was based in the car park of Tesco Addlestone. We are always looking for further locations in which to develop vital mobile outreach - so important since so many of the people who can benefit from Samaritans support are not aware of the service.

We need you!

Please contact us if you can assist us with spreading the message about the support on offer from North West Surrey Samaritans. You do not have to be a volunteer or have any special training, though any skills or experiences you may have could be of vital benefit to us.


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