Samaritans is an established workplace training provider in our 6th year of designing and delivering bespoke, specialist communication skills courses for frontline staff and managers.
Whether you have training needs in the areas of improving working relationships, helping staff to handle difficult contacts or equipping them with Samaritans listening skills to improve relationships with service users and customers, we have training solutions that will suit you.
With over 50 years experience of listening, Samaritans handles over 2.8 million contacts every year, from people who feel able to talk to us about their experiences and feelings.
Effective communication through listening and questioning skills
Handling difficult contacts
Handling difficult contacts through email
Working with people who self-harm
Managing suicidal contacts
Handling traumatic events (New for 2009)
Tackling stress in the workplace
Distance learning
WorkLife CD-Rom for Managers - Tackling stress in the workplace
Good Samaritans
08/07/2009
Samaritans, experts in listening skills training, has reported a surge in business as companies tap into charities' expertise.
For more information simply email your enquiry to externaltraining@samaritans.org or call +44 (0)20 8394 8372 to discuss your requirements.