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Why didn't you use our service?

Understanding your point of view is essential to the development of Samaritans' service. Any information you provide will always be kept strictly confidential. If you haven't used Samaritans' services, please let us know why.

Got a complaint?

Samaritans aims to care for their callers to the highest possible standard at all times. To help achieve this, we encourage anyone who is not entirely happy with the way they have been treated to let us know immediately. All complaints will be investigated fully and sympathetically. Complaints questionnaire

Our website

What do you think of our website? Have you found the information you needed? Did you find it easily and quickly?  Please let us know

Other queries

For any administrative queries, please contact General Office using the following methods:

Call +44 (0)20 8394 8300

Write to: The Upper Mill, Kingston Road, Ewell, Surrey , KT17 2AF

Fax: +44 (0)20 8394 8301

Email: admin@samaritans.org

Web queries: webmaster@samaritans.org