Our Fundraising Promise
We
are members of the Fundraising Standards
Board self-regulatory scheme. The Fundraising Standards
Board works to ensure that organisations raising money for charity
from the public do so honestly and properly. As members of the
scheme, we follow the
Institute of Fundraising’s Codes of Fundraising Practice and
comply with the key principles embodied in the Codes and in this
Promise.
We are committed to high standards
- We do all we can to ensure that fundraisers, volunteers and
fundraising contractors working with us to raise funds comply with
the Codes and with this Promise
- We comply with the law including those that apply to data
protection, health and safety and the environment
We are honest and open
- We tell the truth and do not exaggerate
- We do what we say we are going to do
- We answer all reasonable questions about our fundraising
activities and costs. Please contact us, visit our website or see
our Annual Report if you require further details
We are clear
- We are clear about who we are, what we do and how your gift is
used
- Where we have a promotional agreement with a commercial
company, we make clear how much of the purchase price we
receive
- We give a clear explanation of how you can make a gift and
amend a regular commitment
We are respectful
- We respect the rights, dignities and privacy of our supporters
and beneficiaries
- We will not put undue pressure on you to make a gift and if you
do not want to give or wish to cease giving,we will respect your
decision
- If you tell us that you don’t want us to contact you in a
particular way we will not do so
We are fair and reasonable
- We take care not to use any images or words that cause
unjustifiable distress or offence
- We take care not to cause unreasonable nuisance or
disruption
We are accountable
- If you are unhappy with anything we’ve done whilst fundraising,
you can contact us to make a complaint
- We have a complaints procedure. If
we cannot resolve your complaint, we accept the authority of the
Fundraising Standards Board to make a final adjudication
Samaritans Contact Details
Jayne Johnson, Supporter Care Manager
Email: supportercare@samaritans.org
Tel: +44 (0)8709 00 00 32
Related Information
Samaritans Fundraising Complaints
Procedure