Samaritans Fundraising Complaints Procedure
As a member of the Fundraising Standards
Board (FRSB), Samaritans is committed to the highest
standards of fundraising practice. We adhere to the FRSB’s
Fundraising Promise and the Institute of Fundraising’s Codes of
Fundraising Practice to ensure our fundraising activity is fair,
clear, respectful and honest.
Contacting
Samaritans
If you have any concerns about Samaritans’ fundraising, please
contact Jayne Johnson, our Supporter Care Manager:
By phone: +44 (0)8709 00 00 32
By email: supportercare@samaritans.org
By post: Samaritans
The Upper Mill
Kingston Road, Ewell
Surrey KT17 2AF
We will acknowledge receipt of your complaint in writing within
14 days and advise you of the outcome of our investigation within
30 days of receiving your complaint.
Contacting the Fundraising Standards Board
Should you be dissatisfied with our response, you can take your
complaint to the Fundraising Standards Board within two months of
receiving Samaritans’ response:
By phone: +44 (0)845 402 5442
By post: Fundraising Standards Board
Hampton House
20 Albert Embankment
London SE1 7TJ
Related Information
Samaritans Fundraising
Promise