Open courses

Open courses

Samaritans Workplace team trains staff from external organisations in the UK and Republic of Ireland in Samaritans listening skills. These skills are useful because while employees can often feel sufficiently trained in the practicalities of their job role, many feel ill-prepared for the emotional challenges that come alongside it, such as dealing with difficult customers and staff conversations. 

Open courses are suitable for individuals seeking to gain first-hand experience of our communication training courses and also smaller organisations with limited delegate numbers.

About our training
We focus our training on sharing our simple and effective tools and techniques to equip employees with the skills and confidence they need to handle emotional situations effectively, sensitively and professionally. 

Our courses don’t turn staff into qualified counsellors or Samaritans volunteers; they take the concept of first aid and apply it to emotional situations. Those trained in first aid don’t become medical experts but the simple things they’re able to do can make the difference between life and death.

Delegate rates
We offer discounts for multiple bookings and to voluntary and public sector organisations so training starts from as little as £85 per delegate.

Rate includes a full day’s training, supporting materials, lunch & refreshments and certificate of attendance.

Communication training open courses

  • Working with people who self-harm (London) - Tuesday 22nd May 2012
  • Handling difficult contacts (London) - Tuesday 17th July 2012
  • Managing suicidal contacts - upcoming date in 2012 to be announced

To book onto any of the above courses or register your interest in upcoming dates, please contact us on 020 8394 8372 / externaltraining@samaritans.org

Workplace training directory 2012-13 - Click to download the course directoryWhat delegates have said

  • “The course was well presented, informative and enjoyable. Very useful for anyone dealing with challenging telephone contacts”
  • “A brilliant day – I thoroughly enjoyed it and gained a lot from it, which I hope I’ll put into practice”
  • “Extremely able and impressive presenter”
  • “Diffusing anger, bereavement and loss were very interesting topics well covered”
  • “Delivery and audience engagement was superb. Trainer was very easy to listen to”

 

Click here to download a copy of our 2012/13 Workplace Training directory or contact us to discuss training and support for your organisation on 020 8394 8372 / externaltraining@samaritans.org