Effective communication through listening and questioning skills
I feel this is the best course I’ve been on. Thank
you”
Legal & General
Clear, concise communication is essential for building good
relationships. An increasing number of organisations have
recognised this and turned to us for training in communication
skills.
Methods applied by our
listening volunteers are taught on this course, and include
awareness of body language, hearing what is actually being said,
appreciating the difference between assertion and aggression and
how to end a call or contact.
The course made me feel
that the job is do-able; my confidence has gone way up. Thank
you”
Crossline, Scotland
“An excellent course, I
now have some useful tools to work with. Thank you”
British Red Cross
The course has been designed
for:
Managers and staff of all
levels who wish to enhance their communication skills
Learning outcomes:
By the end of the course you
will be able to:
- Use techniques to check and
build understanding
- Show that you have listened
and understood
- Acknowledge difficult
circumstances
- Communicate
assertively
Meeting Your
Needs
Our qualified training
professionals are experienced in delivering training across all
types of organisations and our courses, including our award winning
multi-media training solutions, are designed to appeal to different
learning styles and feature interactive exercises throughout.
Samaritans training courses
are accredited by the Open College Network. Our trainers will agree
a programme to ensure it meets your needs and the training will be
delivered at your chosen place of work, saving you and your staff
time and money.
Discounts are available for multiple bookings and charities are
offered a reduced rate.
Contact Details
For more information simply
email your enquiry to externaltraining@samaritans.org or
call +44 (0)20 8394 8372 to discuss your requirements.