Samaritans
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Effective communication through listening and questioning skills

specialist communication skillsI feel this is the best course I’ve been on. Thank you”

Legal & General

Clear, concise communication is essential for building good relationships. An increasing number of organisations have recognised this and turned to us for training in communication skills.

Methods applied by our listening volunteers are taught on this course, and include awareness of body language, hearing what is actually being said, appreciating the difference between assertion and aggression and how to end a call or contact.

 

Samaritans should run this course for every organisation.”

Ministry of Defence

Really impressed by content and clarity provided – an excellent training session."

British Red Cross

The course has been designed for:

Managers and staff of all levels who wish to enhance their communication skills

Learning outcomes:

By the end of the course you will be able to:

  • Use techniques to check and build understanding
  • Show that you have listened and understood
  • Acknowledge difficult circumstances
  • Communicate assertively

 

Download the course directoryMeeting Your Needs

Our qualified training professionals are experienced in delivering training across all types of organisations and our courses, including our award winning multi-media training solutions, are designed to appeal to different learning styles and feature interactive exercises throughout.

Samaritans training courses are accredited by the Open College Network. Our trainers will agree a programme to ensure it meets your needs and the training will be delivered at your chosen place of work, saving you and your staff time and money.

Discounts are available for multiple bookings and charities are offered a reduced rate.

Contact Details

For more information simply email your enquiry to externaltraining@samaritans.org or call +44 (0)20 8394 8372 to discuss your requirements.