Handling Difficult Contacts through Email
An excellent, clearly
delivered course, just the right amount of content and good variety
of presentation and group work”
Iain Rennie Hospice at Home
Many individuals and organisations use email as their main form
of communication. The written word can, however, present its own
challenges as body language and vocal tone is not used, which can
lead to misunderstandings, wasted time and money. This course
advocates best practice, email etiquette and ways of responding
effectively to emotionally challenging emails.
I really enjoyed the training and it gave me
a real insight into our service users’ experience."
YouthNet
The course has been designed
for:
Staff of all levels who wish
to enhance their listening and questioning skills through email
Learning outcomes:
By the end of the course you
will be able to:
- Gain new information through effective questioning
techniques
- Pick up on hidden messages
- Listen for feelings as well as meaning and respond to them
- Use techniques to check and build understanding
Meeting Your Needs
Our qualified training
professionals are experienced in delivering training across all
types of organisations and our courses, including our award winning
multi-media training solutions, are designed to appeal to different
learning styles and feature interactive exercises throughout.
Samaritans training courses
are accredited by the Open College Network. Our trainers will agree
a programme to ensure it meets your needs and the training will be
delivered at your chosen place of work, saving you and your staff
time and money.
Discounts are available for multiple bookings and charities are
offered a reduced rate.
Contact Details
For more information simply
email your enquiry to externaltraining@samaritans.org or
call +44 (0)20 8394 8372 to discuss your requirements.