Communication Training Courses

"Really impressive delivery style, I found the courses interesting and constructive - made me question my personal style and approach."

Prison and Probation Ombudsman

Workplace training - communication training courses with Samaritans

With over 60 years of experience, we share our simple and effective tools and techniques with your staff to help them improve how they deal with vulnerable customers.

Samaritans training ensures our staff are equipped to engage with customers in a sensitive and compassionate way.
Nick Cherry, Philips & Cohen Associates (UK) Ltd

The tools and techniques we'll show you help build rapport with a customer, colleague or service user to alleviate distress and de-escalate anger and aggression.

  • Managing Suicidal Contacts
    For anyone whose role may bring them into contact with people with suicidal feelings
  • Building Emotional Resilience
    This course is designed to provide people with self-awareness and skills to strengthen their personal resilience using practical techniques

Related information