With 60 years of experience, we share our simple and effective tools and techniques with your staff to help them improve how they deal with vulnerable customers.
Samaritans training ensures our staff are equipped to engage with customers in a sensitive and compassionate way.
Nick Cherry, Philips & Cohen Associates (UK) Ltd
The tools and techniques we'll show you help build rapport with a customer, colleague or service user to alleviate distress and de-escalate anger and aggression.
- Conversations With Vulnerable People
For anyone whose role brings them into contact with angry, aggressive, stressed, bereaved or vulnerable people
- Managing Suicidal Contacts
For anyone whose role may bring them into contact with people with suicidal feelings
- Building Emotional Resilience
This course is designed to provide people with self-awareness and skills to strengthen their personal resilience using practical techniques