Complaints questionnaire

We aim to give our best to everyone who uses our support, in every conversation.

We welcome all feedback from people who have used Samaritans – good and bad.  We put the views of people who use our support at the centre of our services. We’re always trying to improve what we do.

It is important that you give as much information as possible in order to fully investigate your complaint. Your information will not be passed on to anyone outside of Samaritans. In order to effectively handle a complaint, we will in most cases need to allow the Chairman/Director of the branch involved to contact you directly, with your prior consent, in order to resolve the complaint.

It is our aim to resolve a complaint within 14 days of receiving it. In some cases, this isn’t possible but we will do our best to resolve it as soon as we can. If you have any questions or wish to add information concerning your complaint, please contact a member of the Quality Team on +44(0)20 8394 8300.

If you’re not happy with our service, please let us know.

How did you contact us?

Branch contacted (if known)