Website User Survey

Website User Survey

This  report is a summary of this website's feedback between September 2006 and August 2007.

Cover of Website SurveyThe aim is to start trying to measure the impact of Samaritans' services. The nature of our work does not lend itself to ‘measurement’, but we have set ourselves the task of evaluating what we do and the impact we have on individuals and communities. There is very little research about what’s effective when it comes to working with people in distress. As one of the largest and oldest helplines in the world we feel it’s our duty to use our experience and knowledge to improve this situation.

Download the report

Headline results

  • 66% of the people completing the survey had felt suicidal at some point in their lives.
  • 74% of suicidal people felt that contact with Samaritans helped them take a decision not to end their own life
  • 67% of people at risk of self-harm felt that contact with Samaritans helped them take a decision not to injure themselves
  • 38% of people were not accessing any other services in relation to the problems they contacted Samaritans about
  • Only 14% of participants gave one reason for contacting Samaritans. This shows that the reasons for people’s distress are usually multi-faceted.
  • 65% of people felt more understood after contact with Samaritans
  • 42% of people felt more confident after contact with Samaritans

You can give your own feedback on the website here